Frequently Asked Questions
Everything you need to know about our premium Japanese streetwear.
Where does PokeNinJapan ship from?
All orders are processed and shipped directly from our distribution center in Tokyo, Japan, ensuring authentic quality and design.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days, while express options via DHL or EMS usually arrive within 3-5 business days.
What is your return policy?
We offer a 30-day return window for all unworn apparel with original tags attached. Please note that customers are responsible for return shipping costs to Japan.
How do I know which size to order?
Japanese sizing can run smaller than US or EU standards. We provide a detailed size chart on every product page with measurements in both centimeters and inches.
Are the products officially licensed?
Yes, we pride ourselves on sourcing only 100% authentic, officially licensed merchandise from reputable Japanese fashion brands and collaborators.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.